INCREMENTALITY

Ask what happened because of the incentive

Orders during a campaign are not automatically incremental. A credible lift estimate needs a counterfactual: what likely would have happened for a comparable audience without the offer.

Choose a comparison design

Where practical, define holdout or randomized groups before exposure. If experimentation is not available, use a documented comparison method and disclose the biases it cannot remove.

Measure the intended outcome

Acquisition, order value, product adoption, and repeat purchase require different outcome windows and customer populations. Do not substitute an easy metric for the stated objective.

Account for competing explanations

Pricing, media spend, inventory, seasonality, merchandising, customer selection, and concurrent promotions can move Shopify performance. Report these factors alongside the estimate.

MAKE THE BRIEF SPECIFIC

Plan the Shopify incentive around a real customer action.

Bring the commercial objective, eligible purchase, customer promise, and unresolved operating questions. Start with the channel that fits your next step.