MEASUREMENT

Measure the commercial question, not only program activity

Delivery and redemption describe what happened inside the program. Decision makers also need to understand qualified orders, customer mix, costs, returns, contribution, and the limits of causal interpretation.

Build a measurement chain

Connect objective, audience, eligible Shopify behavior, incentive response, commercial outcome, and decision. Each link should have a definition, source, owner, and reporting cadence.

Preserve useful dimensions

Keep campaign version, date, product scope, customer cohort, qualification reason, and order-change status available for analysis while minimizing unnecessary personal information.

Report uncertainty honestly

Campaign results can move with media, inventory, pricing, seasonality, customer selection, and broader demand. State what the data supports and what would require a stronger experimental design.

MAKE THE BRIEF SPECIFIC

Plan the Shopify incentive around a real customer action.

Bring the commercial objective, eligible purchase, customer promise, and unresolved operating questions. Start with the channel that fits your next step.