REPEAT PURCHASE

Match the incentive to when customers are ready to buy again

A repeat-purchase program should reflect the product lifecycle and the customer relationship. Generic timing can create noise, while a relevant moment can support a useful next decision.

Understand natural cadence

Review time between purchases by product, customer cohort, and acquisition source. Use those patterns to frame a test window rather than assuming every customer should return on the same schedule.

Define the qualifying sequence

Decide which initial Shopify order makes a customer eligible, what subsequent behavior the program is intended to support, and how returns or customer identity changes are handled.

Protect long-term economics

Measure contribution, repeat timing, product mix, and reliance on continued incentives. A program should not be judged solely by how many customers use the offered value.

MAKE THE BRIEF SPECIFIC

Plan the Shopify incentive around a real customer action.

Bring the commercial objective, eligible purchase, customer promise, and unresolved operating questions. Start with the channel that fits your next step.